Refund & Return Policy

We want you to love your order. If something isn't quite right, we're happy to help.

Returns

We accept returns on unopened and unused items within 30 days of delivery.

To request a return, please email us at shop@theeverygirl.com with:

• Your order number

• The item(s) you would like to return

• The reason for your return

Please do not send your return back before receiving return instructions from our team.

Return Review Process

All return requests are reviewed by our team before a return is approved.

Please allow up to 15 business days from the date you email us your return request for our team to review it and provide next steps. While many requests are reviewed sooner, we're a very small team and this window allows us enough time to carefully review each request.

Once your return is approved, we will email you with instructions for sending the item back.

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrectly.

Items That Cannot Be Returned

Items must be unopened and unused to be eligible for a return.

Because some of our products are made specifically for you, certain made-to-order, personalized, or customized items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Pre-order items are also subject to the return eligibility stated above once they have been delivered.

If you are unsure whether your item is eligible for a return, please contact us at shop@theeverygirl.com before sending anything back.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives and contact us at shop@theeverygirl.com if your item:

• Arrives damaged

• Is defective

• Is the wrong item

• Is missing from your order

Please include your order number and photos of the item and packaging so our team can review the issue and determine the best way to make it right.

For damaged, defective, or incorrect items, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Refunds

Once your approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds are issued to your original payment method within approximately 10 business days of receiving and inspecting your return.

Refunds are for the purchase price of the returned item(s). Original shipping costs are non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.

Please keep in mind that your bank or credit card provider may take additional time to process and post the refund to your account.

If You Haven't Heard From Us

We are a small team and appreciate your patience while we work through return and refund requests.

If you have not received a response from us within 15 business days of emailing your return request, please follow up with us at shop@theeverygirl.com and we'll be happy to check on the status of your request.

If more than 10 business days have passed since we confirmed that your refund was issued and you still don't see it in your account, please contact us so we can help.

Questions

If you have any questions about returns, refunds, or whether your order is eligible for a return, please email us at shop@theeverygirl.com.

We're always happy to help!